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Dermatologically Tested
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2 Steps in Under 5 Minutes
Dermatologically Tested
Free Shipping on 2-Step Bundle
2 Steps in Under 5 Minutes
Dermatologically Tested
Free Shipping on 2-Step Bundle
2 Steps in Under 5 Minutes
Dermatologically Tested
Free Shipping on 2-Step Bundle
2 Steps in Under 5 Minutes
Dermatologically Tested
Free Shipping on 2-Step Bundle
2 Steps in Under 5 Minutes
Dermatologically Tested
Free Shipping on 2-Step Bundle

FAQ's

Can't find an answer below? Email us at support@masanceskin.com

Masance is designed to be adaptable across most skin types including oily, combination, normal, and dry. Skin changes day-to-day, you can adjust the routine simply by changing how often you use the Detox Pads. The Gel-Cream is suitable for all skin types and can be used morning and evening.

Sensitive or dry skin
Start slowly, patch test first and use about once per week.
If your skin is new to exfoliating products, allow time for your skin to adjust before increasing frequency.

Normal or combination skin
Typically comfortable using 1–2 times per week depending on how your skin feels.

Oily skin
Often suited to 2–3 times per week.

The Detox Pads are not intended for daily use and work best as your main exfoliating step rather than layered with other exfoliating products in the same routine.

The goal isn't to use them as often as possible, it's to find the frequency that keeps your skin feeling comfortable and balanced. We always recommend starting slow.

Our Detox Pads can last anywhere from 3-6 months depending on usage frequency.

Our Moisturising Gel-Cream typically lasts from 4-6 weeks depending on usage frequency.

The Gel-Cream can be used morning and evening as your daily moisturiser.

The Detox Pads are best introduced gradually:

• Sensitive skin: about once per week
• Normal/combination: 1–2 times per week
• Oily skin: up to 2–3 times per week

Increase only if your skin feels comfortable.

Use the Detox Pad first on clean, dry skin.

Gently swipe across the face. Do not scrub. A light damp layer should remain.

Wait 2–3 minutes (brushing your teeth is perfect timing), then apply the Gel-Cream.

No rinse needed. The formula is designed to remain on the skin before applying moisturiser.

The routine is designed to work as a complete evening system.

If using additional exfoliating products, introduce carefully and adjust frequency based on comfort.

Skin responds gradually to consistent care.

Many people notice their skin feeling smoother, fresher and softer after 1 week.

For best results allow 4–6 weeks of consistent use.

Everyone's skin reacts differently when introducing exfoliation.

If your skin feels sensitive, simply reduce frequency and reintroduce slowly.

Yes, but start slowly (about once per week) and patch test first, increase only if comfortable.

Everyone's skin is different, and routines are designed to be adjustable rather than fixed.

Reduce how often you use the Detox Pads and continue moisturising.

You can tailor usage to how your skin feels day-to-day.

They are designed to work as a pair. Exfoliation prepares the skin, hydration supports comfort. Using them together offers the best results.

Orders are processed within 1–2 business days.

Estimated delivery times:

• Metro areas: 2–5 business days

• Regional areas: 3–8 business days

You'll receive a tracking link as soon as your order leaves our warehouse.

We start processing orders quickly to get them out fast.

If you need to update or cancel, contact us as soon as possible at hello@masanceskin.com and we'll do our best to help before dispatch.

Occasionally parcels are left in a safe place or received by someone nearby.

Please check around your property and with neighbours first.

If it's still missing, contact us and we'll help you investigate with the courier.

If your product arrives damaged or faulty, contact us within 7 days of delivery and we'll organise a replacement.

For hygiene reasons, we cannot accept returns for change-of-mind once opened.

What if the product isn't right for me?

Skin responds differently for everyone.

We recommend allowing 4–6 weeks of consistent use to evaluate how your skin feels and looks over time.

If you have concerns, reach out as we're happy to help guide usage.